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Read on to see what some of our recent customers had to say about our Sales and Service departments. Your company’s customer service exceeds any that I have experience. Even my own company can take lessons from a corporation like Lexus on how to get and maintain customers. Again, I think the Performance dealership is Great! I don't expect it to change! I always look forward to my visit to Performance Lexus. The New Lounges are well-equipped to accommodate the needs of any customer, I cannot state any area of your "customer oriented" service that is deficient. The new Kings Auto Mall facility is extremely nice! You could relax, be productive, or be entertained while waiting. I chose both relaxation and productivity while enjoying the coffee and danish that was provided.
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Dear Sir, I am writing this letter to share with you my recent experience with Performance Lexus and specifically, Terry Lowry, as I purchased my new 2008 Lexus RX 350. As a previous Lexus owner, I had completed the research on this new vehicle via the Dayton Auto Show, local dealerships, and the internet. I contacted five Lexus dealerships within a 1-hour radius of my residence in order to begin negotiations and after careful consideration, decided upon Performance Lexus. Performance Lexus was by far the most responsive to my initial communication as well as remaining exceptionally responsive and thorough, answering all of my questions throughout the entire purchasing process, right through to the final delivery. Terry Lowry was my contact from the beginning, and he has exceeded my expectations in every way imaginable. (Not easy to do, as I am Sales Director and have very high expectations!) Terry was well-informed, very professional, prompt in his responsiveness, and proactive in his approach to meeting my particular needs with personal, to-my-home delivery of the new vehicle. This was especially helpful as I travel extensively and had little time for coordinating the paperwork and the vehicle pick up. Terry's work ethic and willingness to go "above and beyond" to serve his customer is quite evident, and I would recommend him to any and all that inquire. Overall, I could not be more pleased with my Lexus RX 350 and with my experience with Performance Lexus. Congratulations to you and your team on a job very well done! Sincerely, Ralph, |
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This is my second Lexus purchased at Performance Lexus. Ralph Sells, sales manager has been awesome to deal with. He has always made our buying experience enjoyable. Out of all the car dealerships we’ve dealt with over the years, Ralph Sells has always been rated #1 for us and does a wonderful job with all his customers. We will defiantly return! J.F Cincinnati, OHI love my Lexus! I have never owned another vehicle that I have enjoyed this much! I have not had an ounce of problems with it and cannot say the same of other cars. I left Cadillac and came to Lexus because of customer service and the quality of the vehicle! I will be back (only after I drive the wheels off this one first!) |
Dear Ralph and Frank, I want to thank you for your help, personal attention and working to “get the deal done”. I appreciate the $ off on the new car as well as working the back end to get the best deal on my “trade-in”. I have to say I was blown-away by the experience of buying a Lexus from your dealership. While I love driving my new IS250… I can’t wait to buy my next one. Thank you for all you’ve done and please let me know if there is anything I can do for you. E.H Mason, OH The “car buying” buying experience at Performance Lexus was amazing. I was treated like a “high roller”. This was my first “new” Lexus purchase (I owned a used RX300 a few years ago). The Performance Lexus experience is well know and now I have been able to go through it myself. I would definitely recommend it to anyone. T.B Cincinnati, OH |
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Dear Mr. Rosser, I am a new to the "Lexus Experience" and I must tell you I love it! While I have driven my father's Lexus (sounds like I a little kid!), and my husband's Lexus. This is the very first car I have purchased on my own. I would not consider any other type of car than a Lexus!! I just wanted to take this opportunity to thank you and your staff, for the courteous, professional way you all handle your customers. Loveland, OH Chris Patterson and Kristin Benedic did a wonderful job with helping me purchase my new RX350 from start to finish. They truly made me feel like royalty. Everyone presented themselves in a professional manner, which made me feel more comfortable about the transaction. I m very happy with my purchase and would do it again, (but no time soon, I want to enjoy this one first.) Thank you! M.N Cincinnati, OH
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I have to say I love driving my new IS 250. Experience of buying a Lexus from Performance Lexus was outstanding and I hate to say this since my car has less than 1000 miles on it… but I can’t wait to buy my next one. Salesman, Frank Winstel, was a true professional and exceeded expectations down to the last detail. I could not have been more pleased with the car buying experience at Performance Lexus.
Jody Thanks for your kind words! I have to say that you do not fit the stereotype of a car-salesman/woman! Perhaps the strongest reason I decided to stick on getting the 350 from Performance Lexus was because of you, even though we could not do it the first time we met due to the quote for my trade-in (something out of your control). I really liked the way you treated me when we first met and also, I noticed your attention to details (you had your “notes” about everything I mentioned regarding the 330 and what I was looking for in a car; that was really impressive!). I will try to be @ PL today before 6. Thanks! Miguel Mason, OH |
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