Service dept. is outstanding- especially Rachel

Service performed well within communicated service window. Status communicated by text and phone along the way. Vehicle returned clean & beautiful inside and out. Outstanding service!!

Best car buying experience! Highly recommend Performance Lexus at Kings Auto Mall. If you need a beautiful, luxury vehicle, go ask for Scott Caton. He was informative, professional, and patient (our deal went past regular business hours). Finance was great too! Thanks Nikki! Terry has a desk close to Scott and he was very nice to make some small talk with while they were all working on our deal. Rich, the Sales Manager was super helpful as well. Overall, GREAT experience! When we need another Lexus, we know exactly where to go.

1st time Lexus shopper. Happened accidentally when a used vehicle we saw online didn't work out. Thought we'd check out the showroom while we were there, and we both really liked the UX300h hatchback. Incredible product, after 2 months of looking it turned out to be the one. Decided to downsize from the cliche mom suburban SUV to something fun, agile and yet still practical for 95+% of what we do day to day. 45MPG too. It was 5-10,000 less than the Passports, Pilots, 4runners etc that we'd been looking at too. I hadn't been in a modern Lexus product and was amazed at the ride, build quality and interior fit and finish for something "entry level." Doug was our salesman and was awesome. He was very patient with us when we had question/concerns based on earlier bad car buying experiences. The financing folks were low pressure on the add on options and the tech team spent 30-40 minutes teaching me everything I needed to know about the car's technology before we left. All in all a great experience and I expect we'll be repeat customers.

This was my first service appointment with Lexus for my new car. Eric and his team provided a wonderful support to get my car ready before time. Thanks for the seamless service experience.

Excellent customer service will definitely return for more work thank you for all your help!

My recent visit has a mixed review. I was contacted by text from Maria on 6/5/26 regarding maintenance that was due. I returned her call only to get a different representative. She reviewed the maintenance to be preformed and my final question to her was the cost. The representative explained it was complimentary. I continued and scheduled an appointment. Upon arriving for the appointment, Rachael was my intake person and explained today’s appointment will cost $154.24. I explained to Rachael I was told by the representative when making the appointment it was complimentary. Rachael explained they could listen to the call. I encourage you to listen to the call and confirm what was quoted at the time the appointment was made. Rachael estimated the maintenance to be preformed would take about 90 minutes. I asked for a car to leave while the maintenance was being performed only be told by Rachael there were no cars available today. While waiting in the customer area, the Lexus representative setting near Rachael came into the customer’s waiting area and explained to a customer what was needed for her vehicle. The customer responded to the Lexus representative she didn’t want to wait a couple of hours so he invited her to come with him and they would get her a car. Why was I not offered a car when I asked? While waiting I looked at the new Lexus on the lot. I inquired with one of the salesman regarding a specific new car that had a sticker in the window for sale only to be told he couldn’t sell that car. I’m not pleased at all with this dealership. I was charged for windshield washer fluid that was filled recently at home and a cost of over $9.00 for a battery for one key faub!

Each time I have an appointment with Performance Lexus, it is great. The service is top notch - they keep me informed through the entire process and I never feel like they are trying to up-sell me on any unnecessary services. Rachel is awesome! I typically wait at the dealership and she makes sure I am comfortable and kept in the loop the whole time. Friendly, professional service is a guarantee!!

Very good service. Employees friendly and helpful. Only negative was waiting area too cold.

Josh in Service was fantastic! Dave the tech was just as great. Quick fix and will recommend everyone. Thx Josh & Dave

I enjoy taking my car to be serviced at the dealership. Everyone is nice and courteous. My advisor was extremely helpful and I’m going to be sure to choose him the next time I bring it in.

They fixed my oil filter housing issue the next morning, Josh Macintyre was very accommodating!!

Eric Schulkers always gives me good service when I bring my Lexus in for service. I going to buy a new Lexus in two months and I want Erie to service my car.